Adopted unanimously at the 16 September 2009 meeting of the Board of Directors

The General Manager may ban individuals from Boiler Room premises either for extremely serious violations of rules and policies, or for repeated violations of a less serious nature, where warnings have been ignored. These bans are not to be confused with the temporary situations in which a person on shift duty asks someone to leave the premises for the duration of the shift, or until the case can be reviewed by the General Manager.

The General Manager may set a period for exclusion from the premises, or in very serious cases may ban an individual indefinitely.

Reasons for the bans will be recorded in writing, and kept confidential in a secure location. A separate list of banned individuals and the periods of the bans will be available behind the counter to whoever is on duty. That list will not state the reasons for the ban.

If the excluded individual believes the ban to be unjust, he or she may appeal to a committee consisting of the Board officers and the youth members of the Board. The committee will meet in closed session to help assure confidentiality.

To be considered for re-admittance prior to the conclusion of a fixed length ban, or to seek termination of an indefinite ban, banned individuals must submit written apologies stating what they did, why they did it, and what they are doing to correct the situation, regain trust, and make amends. These written apologies will remain confidential and will be returned to the applicant at the conclusion of the probation period (see below).

Applications for re-admittance will be considered by a committee consisting of the General Manager and other employees, Board officers, and youth members of the Board. The committee will meet in closed session to help assure confidentiality. If the expulsion resulted from an offense against an individual, the aggrieved individual will also have a right to participate. The offender will in that case be asked to apologize to that individual, and provide restitution where appropriate.

In all meetings, participants will be reminded that unless an illegal behavior needs to be reported to the police, what happens in the meeting stays in the meeting and confidence must be kept.

The severity of the infraction(s) will be an important consideration in determining how soon an application for re-admittance may be considered. In addition, the more serious the infraction, the greater the degree of evidence that will be required indicating that the applicants have made good faith efforts to correct the underlying problems.

As a condition of re-admittance, individuals must publicly commit to respecting Boiler Room policies. They will be on probation for a period to be determined by the General Manager, with any further violation leading to resumption of the ban.